Privacy Policy / Terms of Service
Bucksport Veterinary Hospital is committed to protecting the privacy and confidentiality of our patients’ information. This Privacy Policy outlines how we collect, use, and protect the information obtained through our practice.Information Collection
We collect personal and medical information necessary for providing healthcare services. This may include, but is not limited to, patient names, contact details, medical history, and insurance information. Information is gathered through patient forms, consultations, and electronic health records.Collection of your Personal Information
This Practice collects personally identifiable information, such as your email address, name, home or work address, or telephone number. This Practice also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.There is also information about your computer hardware and software that is automatically collected by this website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, maintaining the quality of the service, and providing general statistics regarding the use of this website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.
This Practice encourages you to review the privacy statements of websites you choose to link to from the website so that you can understand how those websites collect, use and share your information. This Practice is not responsible for the privacy statements or other content on any other websites.
Use of your Personal Information
This Practice collects and uses your personal information to operate the website and deliver the requested services. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates.This Practice does not sell, rent or lease its customer lists to third parties. This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services, and they are required to maintain the confidentiality of your data.
This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
This Practice will disclose your personal information, without notice, only if required to do so by law.
Use of Cookies
The website uses “cookies” to help this Practice personalize your online experience. A cookie is a text file that is placed on your hard disk by a website server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.Security of your Personal Information
This Practice secures your personal information from unauthorized access, use, or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Socket Layer (SSL) protocol.Utilization of AI
This Practice may utilized AI for documentation and recording of diagnostic information. AI may also be utilized in recognition of voice conversation to text. This information may be utilized by the practice to assist with customer needs and requests.Use of Information
Patient information is used for treatment, billing, appointment reminders, and internal record-keeping. We may share information with third parties, such as insurance companies, for the purpose of processing claims and facilitating treatment. Consumer information is not shared with third-parties for marketing purposes.Security Measures
Bucksport Veterinary Hospital employs industry-standard security measures to protect patient information from unauthorized access, alteration, disclosure, or destruction. Access to patient records is restricted to authorized personnel only.Retention and Disposal
Patient information is retained for the duration necessary for treatment, billing, and legal compliance. When information is no longer required, it is securely disposed of.Changes to this Statement
This Practice will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to inform how this Practice is protecting your information.Terms of Service
Terms of Service – SMS Communications By using being our customer, you are agreeing to receive SMS communications from us, you consent to the terms outlined below. These terms ensure compliance with the 10DLC (10-Digit Long Code) messaging requirements and are intended to provide clear and transparent information about our SMS communications.1. Types of Messages
We may send you the following types of SMS messages based on your interaction with our services:
Transactional Messages: Notifications, updates, or alerts related to your account, orders, or service activity.
Customer Support Messages: Responses to inquiries, purchases, appointments or support requests.
2. Message Frequency (Cadence)
The frequency of SMS messages may vary depending on your engagement with our services:
For transactional messages, you will receive them as needed based on your activity (e.g., order confirmations, reminders, alerts).
For customer support, messages are sent as part of your interaction with our support team.
3. Message and Data Rates
Standard message and data rates may apply depending on your wireless carrier and plan. You are responsible for any charges incurred for receiving or sending SMS messages through your mobile carrier.
4. Privacy Policy
Your privacy is important to us. We collect and use your personal information, including your mobile phone number, solely for providing SMS services as described in our Privacy Policy. We do not share your information with third parties for their own marketing purposes. For more details, please review our Privacy Policy.
5. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by following these steps:
Text STOP to 207-469-3614.
Once you opt out, you will no longer receive messages from us, except for any required transactional or legal communications.
For help or more information, text HELP to 207-469-3614 or contact our support team at 207-469-3614.
6. Support Contact
If you have any questions or concerns about our SMS services, you can contact us:
Email: info@bucksportvet.com
Phone: 207-469-3614
By consenting to receive SMS messages, you acknowledge that you have read, understood, and agreed to these terms. Thank you for staying connected with us!
7. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.